This Refund Policy applies to monthly subscriptions, prepaid credits, and API access purchased on claudestore.store. By completing a purchase you confirm that you have read and accepted this Policy together with the Public Offer and the Terms of Service.

1. Nature of the Goods — Digital, Non-Returnable

Credits and API keys sold on the Service are digital goods (digital content not supplied on a tangible medium). In accordance with international practice and the applicable distance-selling rules for digital content (including, where applicable, the EU Consumer Rights Directive 2011/83/EU, art. 16(m)), they are not returnable and not refundable once the order has been processed and/or the credits have started to be used.

By accepting this Policy, the Buyer expressly consents to immediate execution of the contract and acknowledges the loss of any statutory withdrawal right that would otherwise apply to digital content.

2. Used Credits Are Non-Refundable

Credits already debited from your balance through API requests (chat, completions, embeddings, image processing, etc.) are non-refundable under any circumstances, regardless of the perceived quality of the model output.

3. Discretionary Partial Refunds

A partial refund of the unused remaining balance may be granted in exceptional circumstances only, including:

a verifiable, prolonged technical outage of the Service attributable to the Operator;
a manifest billing error (e.g. duplicate charge, charge for an order that was never delivered);
a confirmed fraudulent transaction performed without your authorisation, where supported by evidence.

Such partial refunds are granted at the sole discretion of the Operator, on a case-by-case basis. The granting of a refund in one case does not constitute a precedent and does not create any obligation to grant a similar refund in any other case.

4. Cases Where Refunds Will NOT Be Granted

change of mind after activation of the order;
dissatisfaction with the model output, hallucinations, or content quality (these are inherent to LLMs);
account suspension or termination caused by your breach of the Terms of Service or the Anthropic Acceptable Use Policy;
your inability to integrate the API into your own application;
upstream model changes, deprecations, or rate-limit changes imposed by Anthropic;
requests originating from an account other than the one that performed the purchase.

5. Subscription Cancellation

Cancelling a subscription stops future recurring charges. It does not create a refund for the current paid billing period. Subscription credits remain usable until the period end and then expire without rollover. This rule does not limit any mandatory refund or consumer rights that cannot lawfully be waived.

6. How to Request Review

Refund-review requests must be submitted via Telegram @claudestorestore, including:

the LAVA contract ID, DigiSeller uniquecode, or other invoice number;
the email address used for the purchase;
a clear description of the circumstances and any supporting evidence (screenshots, timestamps, error messages).

Requests are reviewed within a reasonable period (typically up to 14 business days). The Operator's decision is final.

7. Method of Refund

Where a refund is granted, it will be processed back to the original payment method via the same payment provider used for the original transaction (LAVA, DigiSeller / oplata.info, Heleket, Cryptomus, or Tribute). The Operator does not refund to alternative payment instruments.

8. Payment Disputes and Chargebacks

Nothing in this Policy removes statutory rights or a payment-network right to dispute an unauthorised or incorrectly processed charge. We ask you to contact the Operator first so the issue can be investigated promptly. Knowingly false, duplicate, or fraudulent disputes may result in suspension while the matter is investigated, removal of credits tied to the disputed payment, and an evidence-based response to the payment provider. Please contact us via Telegram @claudestorestore.

Refund Policy